Terms and Conditions

By booking on any of our courses or accommodation you agree to abide by our terms and conditions. We reserve the right to make minor amendments to the Cookery Courses content and prices without notice.

What's included

Ingredients, utensils, knives, equipment and aprons are provided for all courses.

What's not included

Prices do not include accommodation. Please refer to each course specification or contact us for accommodation details and prices.

Application requirements

You must be 18 years or over to attend all our cookery courses with the exception of our specific courses, which have been designed for delegates of age 12 and above.

Health & Safety

Cooking requires the use of heat and sharp utensils so there is inevitably a risk of accidents. To minimise risk, all participants should wear shoes with flat, non-slip soles and covered toes, preferably leather. We will not admit you to the cookery school without appropriate footwear. We recommend wearing sensible clothing i.e. not your best outfit - we are not liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All course participants will receive a short briefing on health and safety before commencing the course as well as a printed handout to take with them.

We accept no liability for personal injury, or any loss of, or damage to personal property. We have a strictly no smoking policy.

Delegate Health

If you are due to attend a cookery course and are unwell, or have visited your GP within 48 hours, you must contact us 24 hours prior to your course to discuss your attendance. We reserve the right to refuse admission to any delegate who may be at risk of passing infection to other delegates.

Conduct

We reserve the right to ask any student to leave without reimbursement of fees if their behaviour is unsafe or unreasonable in any way.

Special dietary requirements, food allergies & illness

We are unable to tailor our course content for special dietary requirements unless you are booking a minimum of 10 places on the course. However, we will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance.

Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

Payment

One, Two day and Evening Courses: All payments should be made in full at the time of booking for both the Cookery Course and for the accommodation where appropriate. We do not take provisional bookings and cannot confirm your place on a course or for accommodation until we receive full payment.

We accept Mastercard/Visa Credit Cards and Switch/Solo/Maestro Cards.

Gift Vouchers

1. Gift Vouchers are valid for 1 year from the date of purchase
2. You will not be charged any extra if the price of a course has increased since the time the Gift Voucher was bought.
3. Gift Vouchers can be transferred. They can be used by someone other than the person who was the original recipient.
4. To book a course using a Gift Voucher, you are required to telephone The Cookery School on 01621 890300 or email cookery@braxtedpark.com 
5. After making a booking using a Gift Voucher, the actual voucher must be returned to The Cookery School within four days of making the booking. If it not returned within that time, the booking will be cancelled.
6. Once issued, Gift Vouchers are your responsibility. They do not have a cash value.
7. If a Gift Voucher is lost by you, it cannot be replaced.
8. We cannot redeem lost Gift Vouchers.

One Day Courses

1. In booking a oneday course at The Cookery School, you are booking for one individual day at the time and date specified and, once booked, you are not able to change the date and time of this course unless we receive 21 days notice prior to the date of your course. There are no exceptions to this.
2. An administration fee of £30 will be charged to exchange all oneday course bookings.
3. All oneday courses are non-refundable.
4. If you find you are unable to attend a oneday course, you are welcome to send someone in your place, even at very short notice. However, you must notify us in advance if you wish to do this.
5. If you book onto a course using a Gift Voucher, you will be required to return the Voucher to The Cookery School within four days of the booking being made. Failure to do so will result in your booking being cancelled.
6. We reserve the right to change the content on any course without prior notification or consultation.
7. In the event of a course being cancelled by The Cookery School, you will receive a full refund or a space on another course. Where a voucher was used to book a course which was cancelled by The Cookery School, we will issue a replacement voucher with 12 months expiry.

Two Day Courses

1. In booking a two day course at The Cookery School, you are booking for one individual course at the specified time and dates and, once booked, you are not able to change the dates of the course unless we receive 21 days notice prior to the date of your course.There are no exceptions to this.  
2. An administration fee of £30 will be charged to exchange all two day course bookings.
3. All two day course bookings are non-refundable.
4. If you find you are unable to attend the entire two day course, you are welcome to send someone in your place, even at very short notice. However you must notify us in advance if you wish to do this..
5. If you book onto a two day course using a Gift Voucher, you will be required to return the Voucher to The Cookery School within four days of the booking being made. Failure to do so will result in your booking being cancelled. 
6. We reserve the right to change the content of any course without prior notification or consultation.
7. In the event of a course being cancelled by The Cookery School, you will receive a full refund or a space on another course. Where a voucher was used to book a course which was cancelled by The Cookery School, we will issue a replacement voucher with 12 months expiry.

Evening Courses

1. In booking an evening course at The Cookery School, you are booking for one individual evening at the time and date specified, and, once booked, you are not able to change the date or time of this course. There are no exceptions to this.
2. Bookings for evening courses are non-exchangeable. 
3. If you find you are unable to attend an evening course, you are welcome to send someone in your place, even at very short notice. However, you must notify us in advance if you wish to do this.
4. If you book onto an evening course using a Gift Voucher, you will be required to return the Voucher to The Cookery School within four days of the booking being made. Failure to do so will result in your booking being cancelled.
5. We reserve the right to change the content on any course without prior notification or consultation.
6. In the event of a course being cancelled by The Cookery School, you will receive a full refund or a space on another course. Where a voucher was used to book a course which was cancelled by The Cookery School, we will issue a replacement voucher with 12 months expiry.

Cancellations & Refunds Policy

Our standard 21 day cancellation policy applies to all Cookery, Wine Courses bookings and Accommodation.

Standard 21 day cancellation policy

Up to 21 days before the start of your course

This means that you may request a change of course dates up to 21 days before the start of the course and we will happily transfer you to another date, or course subject to availability.
You may also request a refund up to 21 days of the start of the course you have booked. Please note there is an administration and handling charge of £15 for processing customer refunds.

Within 21 days before the start of your course

Most bookings for courses at the Braxted Park Cookery School are made many months in advance. It is therefore hard for us to resell any places within 21 days of the start of the course date, and any cancellations within this time can result in lost revenue that affect the ability of the Cookery School to deliver quality courses.
If you cancel your booking within 21 days of the start of your cookery or wine course, you will forfeit any course fees and accommodation associated with your booking.

Voucher bookings

If for any reason you need to cancel your booking we are quite happy to find you a place on the nearest available course - however you must rebook no later than 21 days before the course starts. This option to rebook applies only once, a second cancellation at any time will result in forfeiture of the total voucher cost. Cancellations within 21 days of the course date will result in forfeiture of the total voucher cost.

Cancellations by Braxted Park Cookery School

In the unlikely event of cancellation by ourselves, we undertake to provide a suitable alternative within a reasonable period of time. If this is not possible, we undertake to make an immediate full refund for course or accommodation fees. Where a voucher was used to book a course which was cancelled by The Cookery School, we will issue a replacement voucher with 12 months expiry.

Severe Winter Weather

In the event of forecast or actual bad weather, please contact us 24 hours in advance of the course date to ensure that the course will proceed. We reserve the right to cancel a course due to bad weather if conditions are deemed dangerous to travel. In the event of such cancellation, by ourselves, our standard cancellation terms will apply.

Delivery of Cookery Courses & Gift Vouchers

Upon successful completion of an order with us you will receive confirmation of your order by email, to your nominated email address. You will also receive written confirmation of your order by post and any supporting items relating to your order. We aim to send these out by Royal Mail first class post on the next business day.

Copyright & Acceptable Usage

Full copyright of course content developed by the Braxted Park Cookery School is retained by the Cookery School. Course notes and reference materials are provided to support students in their studies and ongoing cookery development and is issued for personal use only. A lot of work has gone into the development of our course content and it has commercial value. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of the Braxted Park Cookery School directors.